Our interview with Kristy Gavenlock from Imperial Horse Floats, Western Australia.
Could you please briefly introduce yourself and tell us what your business is about?
My Name is Kristy Gavenlock and I am the WA Dealer for Imperial Horse Floats . We are the biggest Horse Float company in WA and carry 20 + floats in stock at all times in all different models and colours . Our customers Horses are very important to them so we pride ourselves on having the safest float available . Safety and customer Service are our 2 Main Goals.
What’s the story behind how you ended up being in the business?
I went to buy a horse float 12 years ago and I was shocked to discover how difficult it was. There were no float dealers that carried any floats in stock and the waiting list to have one made was 6 months, and it had to be transported in from the eastern states adding a further cost to the new float. I knew that I could do it better so I started the business at first with an Australian manufacturer and Imperial came a few years later. Imperial became very popular as a result we now sell between 20 and 28 per month.
What makes the business unique?
We treat all of our clients as we would like to be treated and our floats come with a 2 year unconditional warranty and a 5 year structural warranty.
What’s your favourite thing about your work?
Meeting amazing people who are so passionate about their Horses .
How do you envision success?
success for us is that we are the largest horse float dealer in WA and we did this by treating all of our clients the way we would like to be treated from the very beginning.
Can you tell us about one of the good experiences you’ve had as an Australian Credit Acceptance Finance Referral Partner?
We have a great relationship with ACA. communication is important to me and they always give me keep me informed with everything I need to know. We deal with Kailene mostly and I firmly believe that she is a great asset to both your company and ours.
How do you find that we help your business?
ACA are very fast on their Horse Float Finance approvals so clients are not waiting around as we pride ourselves on having our floats here available ready to go it really helps when the finance sides of things .
They also help our customers who don’t have the money right there and then to get into their dream floats.
What would you tell your friends about Australian Credit Acceptance?
I have actually used them personally when I purchased my New boat so I know that they offer a great service to the clients as well as their referral partners. The whole team is fantastic but if a friend asked for my advice I would definitely recommend asking for Kailene when you call ACA.