Our interview with Symone from Discovery Floats.
Could you please briefly introduce yourself and tell us what your business is about?
We’re a Horse Float Manufacturer in Melbourne, Victoria. We’ve always been 100% Australian owned and all of our floats are built right here in Melbourne with the highest possible quality materials. Our main focus is always to deliver a product to the customer that meets their needs and budget, without ever compromising on safety.
What’s the story behind how you ended up being in the business?
We are a classic family business. When it was time for my Father to retire it only seemed natural for the next generation take over, and I am really glad tat it stayed in the family.
What makes the business unique?
Australian manufacturers of anything are hard to come by these days, so we are very proud to be a business that’s manufacturing Horse Floats here. Also we are totally focussed on taking no shortcuts to ensure that the customer wins.
What’s your favourite thing about your work?
Making our customers happy. There’s nothing better than getting a call from an old customer and having them enquire about another Discovery float. I think repeat business a good long term measure of success.
How do you envision success?
Positive reviews and feedback always make us feel like we are successful and on track to continue being successful. Knowing that our customers are talking positively out there in the big wide world is something that really gives this business a sense of purpose on a level far deeper than the profit and loss statement ever could.
Can you tell us about one of the good experiences you’ve had as an Australian Credit Acceptance Finance Referral Partner?
Working with Australian Credit Acceptance is always a breeze. You have a couple of experts in specifically financing Horse Floats so it’s great to always know that I am speaking to the person who knows what’s going on with customer. Your turnaround time is quite impressive, which has helped us tie up deals quickly.
How do you find that we help your business?
By making it very easy and fast for customers to obtain finance for their Horse Float you have enabled us to sell floats to people who usually would procrastinated, thinking that the finance process would be a chore, giving them more time to enquire with our competition.
What would you tell your friends about Australian Credit Acceptance?
Go to ACA for great rates and quick turn around. If you sell equipment of any sort, you should consider how becoming a Finance Referral Partner could help your business.